Return & Refund Policy

Thank you for shopping with hcofbga.

This Return & Refund Policy explains the conditions, procedures, and requirements that apply when customers request a return, exchange, or refund for products purchased through https://hcofbga.shop.

Our primary sales market is the United States.

Store Information

Store Name: hcofbga
Website: https://hcofbga.shop
Email: info@hcofbga.shop
Phone: +49 176 8590788

Business Address:
Alter Fischerweg 16
14612 Falkensee
Germany

Return Address:
Alter Fischerweg 16
14612 Falkensee
Germany

Return Window

Customers may request an eligible return within 30 business days after receiving the product.

The return period begins on the date the applicable shipping carrier records the package as delivered.

Customers must contact us within this 30-business-day period to initiate a return.

Return requests submitted after the return period may not be accepted unless applicable law requires otherwise.

How to Request a Return

To begin a return, please email:

info@hcofbga.shop

Please provide:

• Your order number;

• Your full name;

• The email address used to place the order;

• The product you wish to return;

• The reason for the return;

• Photographs where the product is damaged, defective, incorrect, or materially different from what you ordered.

Please wait for return instructions before sending a product back.

Returns sent without following the provided instructions may experience delays.

Return Eligibility

For a standard return, products should generally:

• Be requested for return within 30 business days after delivery;

• Be unworn except for reasonable fitting;

• Be unwashed;

• Be unaltered;

• Be undamaged by the customer;

• Be free from stains, odors, perfume, makeup, deodorant, or other signs of use;

• Include original tags where applicable;

• Include original packaging and accessories where reasonably possible.

Customers may reasonably try on clothing to determine size and fit.

Clothing and Accessories

Our products may include:

• Dresses;

• Pants;

• Shirts;

• Shorts;

• Skirts;

• Sweaters;

• Fashion accessories;

• Other apparel products.

Clothing may not qualify for a standard return if it has been worn beyond reasonable fitting, washed, altered, or damaged.

Accessories should be returned in their original condition with all included components where applicable.

Change-of-Mind Returns

Eligible customers may request a return because of:

• Change of mind;

• Size or fit concerns;

• Style preference;

• Color preference;

• Product no longer required.

The product must still satisfy the eligibility requirements described in this policy.

Damaged, Defective or Incorrect Products

Please contact us promptly if you receive:

• A damaged product;

• A defective product;

• An incorrect product;

• The wrong size due to our fulfillment error;

• The wrong color or style due to our error;

• A product materially different from what was ordered.

We may request photographs or other reasonable information to help us review the issue.

If the problem is confirmed to have resulted from our error or a product defect, we will provide an appropriate remedy.

Return Shipping Costs

For confirmed defective, damaged, or incorrectly fulfilled products caused by our error, hcofbga will cover reasonable return shipping costs where applicable.

For eligible returns based on change of mind, personal preference, sizing choice, or other reasons not caused by our error, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

The applicable return arrangement will be communicated before the item is sent back.

Return Method

Returns are generally handled by mail.

Unless we provide another approved return location, eligible returns should be sent to:

hcofbga
Alter Fischerweg 16
14612 Falkensee
Germany

Customers should contact us before sending any return.

Where reasonably available, we recommend using a trackable shipping service and retaining proof of shipment until the return is completed.

Return Inspection

After receiving a returned product, we may inspect:

• Product condition;

• Packaging;

• Tags and accessories;

• Return eligibility;

• Whether the correct product was returned;

• Whether the item has been washed, altered, worn excessively, or damaged.

We will notify the customer after the return has been reviewed.

Refund Method

Approved refunds will be returned to the original payment method used for the purchase.

We do not normally replace an approved monetary refund with store credit unless the customer expressly agrees.

Refund Processing Time

Once a refund has been approved, hcofbga will process the approved refund within 7 business days.

The approved amount will be returned through the original payment channel used for the purchase.

After we issue the refund, the customer's bank, card issuer, or payment provider may require additional time before the funds appear in the customer's account.

Refund Amount

An approved refund will ordinarily include the eligible purchase price of the returned product.

Any other refundable amount will depend on the circumstances of the return and applicable law.

Exchanges

If you need another size, color, or style, please contact:

info@hcofbga.shop

Exchange availability depends on inventory.

If the requested replacement is unavailable, the customer may complete an eligible return and place a new order.

Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before fulfillment begins.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In that situation, the customer may use the return procedure after receiving the order.

Consumer Rights

Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be excluded.

Contact Us

hcofbga
Email: info@hcofbga.shop
Phone: +49 176 8590788

Alter Fischerweg 16
14612 Falkensee
Germany