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Shipping Policy

Thank you for shopping with hcofbga.

This Shipping Policy explains how orders placed through https://hcofbga.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: hcofbga
Website: https://hcofbga.shop
Email: info@hcofbga.shop
Phone: +49 176 8590788

Business Address:
Alter Fischerweg 16
14612 Falkensee
Germany

Shipping Destination

We accept eligible orders for delivery to customers in the United States.

Shipping availability may depend on:

  • Product availability;

  • Customer delivery address;

  • Carrier coverage;

  • Applicable delivery restrictions.

Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

  • Order verification;

  • Payment confirmation;

  • Product availability checks;

  • Product preparation;

  • Packaging;

  • Shipment preparation.

Order processing time is separate from shipping transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders received on non-business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has been processed and shipped, our estimated transit time is:

5–8 business days

Estimated Total Delivery Time

Our standard estimated total delivery timeframe is:

1–3 business days processing

plus

5–8 business days transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

These delivery estimates are not guaranteed delivery dates.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before the customer submits payment.

Customers will be able to review:

  • Product price;

  • Shipping cost, if applicable;

  • Applicable taxes;

  • Final order amount.

We do not intentionally add undisclosed shipping charges after checkout.

Cross-Border Shipping

Our business is located in Germany and our primary sales market is the United States.

Some shipments may therefore involve international logistics or customs procedures.

Where applicable, customs inspections, international carrier operations, government procedures, or cross-border transportation may affect delivery estimates.

Any customer-facing duties, taxes, or mandatory import charges will be handled in accordance with applicable law and information provided during the purchasing process.

Order Confirmation

After successfully placing an order, customers may receive an order confirmation containing relevant purchase details.

Customers should review this information and contact us promptly if anything appears incorrect.

Shipping Confirmation and Tracking

After an order ships, customers may receive tracking information where available.

Tracking information may include:

  • Tracking number;

  • Carrier name;

  • Tracking link;

  • Shipment status.

Carrier systems may require some time after shipment before tracking becomes active.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient name;

  • Street address;

  • Apartment or unit number where applicable;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Email address;

  • Telephone number where requested.

Incorrect or incomplete information may cause delays or failed delivery.

Address Changes

If you need to change your shipping address, contact:

info@hcofbga.shop

as soon as possible.

We cannot guarantee address changes after order fulfillment begins or after the shipment has been transferred to the carrier.

Delivery Delays

Delivery may occasionally be affected by:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Transportation disruptions;

  • High seasonal shipping volume;

  • Incorrect delivery information;

  • Customs procedures;

  • Other circumstances outside our reasonable control.

If a significant delay occurs, customers may contact us for assistance.

Lost Packages

If tracking indicates that a shipment may be lost, please contact us with:

  • Order number;

  • Customer name;

  • Tracking information where available.

We may work with the carrier to investigate.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  • Confirm the delivery address;

  • Check around the delivery location;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check building reception or parcel storage;

  • Review carrier delivery information.

If the package remains missing, contact us.

Damaged Shipments

If a product arrives damaged, contact us and provide:

  • Order number;

  • Description of the problem;

  • Photographs of the product;

  • Photographs of the packaging where applicable.

Incorrect or Missing Products

If an item is incorrect or missing, contact:

info@hcofbga.shop

with your order details.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers should contact us before sending any product back.

Contact Us

hcofbga
Email: info@hcofbga.shop
Phone: +49 176 8590788

Alter Fischerweg 16
14612 Falkensee
Germany